TCPA is the US federal law that regulates outbound phone and SMS communication to consumers. It governs prior express written consent for marketing calls, restrictions on auto-dialers, time-of-day windows (no calls before 8 AM or after 9 PM local time), and Do Not Call list compliance. Damages can run $500 to $1,500 per violating call, which compounds quickly at scale.
For outbound voice AI, TCPA is the single biggest compliance surface. An agent dialing reminder calls, no-show follow-ups, or win-back outreach is firing exactly the kind of automated communication TCPA was written about. State-level laws (Florida, Washington, Maryland) layer additional rules on top.
A serious vendor handles consent management, suppression lists, quiet-hour enforcement, and per-state rule variants by default, not as a configuration the customer has to remember to enable. A vendor that hands the customer a TCPA disclaimer and walks away is leaving the legal exposure on the SME, which is exactly the wrong way around.
Vorel outbound campaigns enforce consent gates, per-state quiet hours, DNC suppression, and per-call attempt caps by default. The audit log records the consent basis for every dialed number.