ServiceTitan is the largest dispatch and operations platform for home-services businesses in North America. For an HVAC, plumbing, or electrical crew, ServiceTitan is the single most important system to integrate with, the schedule, the parts inventory, the technician routing, the invoicing, and the customer history all live there.
A useful AI integration is bidirectional. The agent reads the schedule, applies routing rules, and books the job directly. It does not pile callbacks into a queue for the dispatcher to triage in the morning.
The depth of the integration matters. A surface-level webhook wrapper can drop a job in but cannot read availability or apply real-world dispatch rules. A native integration acts like another seat in the system, one that happens to be on the phone twenty-four hours a day.
Vorel ships native ServiceTitan integration as a default, not a paid add-on.