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3 posts from the Vorel team filed under product.

ProductJuly 4, 20265 min read

Dialect is not a locale code.

Setting language: 'ar' tells your voice agent which script to write, not what a caller in Amman actually sounds like, or how weird it feels when the reply comes back in newsreader Arabic. What it takes to build a voice agent that speaks the way its callers do, and why the same problem exists in English.

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ProductJune 28, 20266 min read

Why we don't stream the agent's reasoning live.

Every CX-AI vendor now ships a 'thinking…' panel that narrates the agent's reasoning token by token. We don't, on purpose. A live reasoning stream is a UX pattern borrowed from slow agents: by the time you finish reading the first line, our agent has already acted and moved to the next turn. The reasoning still gets recorded. It just lands where it is useful, on the durable audit row, not in a panel that vanishes when you close the tab.

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ProductMay 24, 20269 min read

Voice AI vs voice infrastructure: the category buyers conflate.

ElevenLabs and Sierra both ship under the "voice AI" banner, but they sell different products to different buyers. One is infrastructure a developer assembles into an agent. The other is a finished platform an operator buys to pick up the phone. The conflation costs buyers real money. Here is the map.

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