Most CX-AI vendors are built for enterprise contact centers, six-figure annual contracts, professional services, dedicated CSMs. Voice AI for small business inverts that. The pricing has to fit a single-location budget, the onboarding has to fit a single afternoon, and the agent has to work without a full-time admin.
Substance-wise, the requirements are different too. SMEs do not want a 'platform', they want an agent that answers the phone, books the slot, and writes to the system they already use. Configurability beyond that is a tax, not a feature.
The mark of a vendor that actually serves SMEs is whether the same agent works for a single-location shop and a fifty-location chain, with the same setup time. If the vendor needs a quarter to onboard you, they are not built for the SME segment.
Vorel is shaped for SMEs from the ground up: contract to first live call is usually under an hour, on a single-shop budget.