Glossary

ISO 27001

The international standard for information security management systems. Common globally, especially in Europe, increasingly expected alongside SOC 2 for cross-border CX-AI deployments.

ISO 27001 is the ISO standard that specifies what an information security management system (ISMS) looks like. Unlike SOC 2, which is American and audit-based, 27001 is international and certification-based, a body of accredited certifiers grants the certification after a multi-day audit.

For a US buyer, SOC 2 is the more common signal. For a European or Asian buyer, especially in regulated industries, 27001 carries more weight. A vendor with both signals coverage across geographies.

The work to achieve 27001 is substantial: a documented ISMS, risk register, access controls, vendor management policy, incident response plan, regular reviews. The certification is valid for three years with annual surveillance audits.

How Vorel does this

Vorel's ISO 27001 certification is in progress, expected Q4 2026.

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